Bodyworks Sydney Pty Ltd Privacy Policy

Last Updated: May 2026

Bodyworks Sydney Pty Ltd (ACN: 676 846 825) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, booking a treatment, or engaging our services, you consent to the terms of this Privacy Policy.

1. The Information We Collect

Because we provide remedial and sports massage therapies, we are legally required to collect health data. We collect:

  • Personal Information: Name, date of birth, phone number, email address, and billing/payment details.

  • Sensitive/Health Information: Medical history, injury details, lifestyle factors, physical assessment notes, and treatment plans.

  • Digital Information: IP addresses, cookies, and website analytics when you browse our site or interact with our digital ads.

2. How We Collect Your Information

We collect information directly from you when you:

  • Fill out an online intake form or booking request.

  • Communicate with us via email, phone, or social media.

  • Participate in a consultation or treatment session.

  • Note: We may occasionally receive information from your GP, physiotherapist, or insurer, but only with your prior explicit consent.

3. How We Use Your Information

We use your information strictly to provide safe and effective clinical care, including:

  • Assessing, planning, and administering your massage therapy.

  • Managing bookings, payments, and private health fund (HICAPS) claims.

  • Responding to inquiries from potential customers.

  • Sending appointment reminders and occasional clinic updates (you can opt out of marketing at any time).

4. Data Storage and Security

We take data security seriously. Your information is protected via:

  • Digital Security: All clinical notes and booking data are stored in a secure, cloud-based practice management system (Cliniko) protected by industry-standard SSL encryption and Multi-Factor Authentication (MFA).

  • Payment Security: Credit card processing is handled securely via PCI-DSS compliant third-party gateways (HICAPS). We do not store your credit card details.

  • Physical Security: We operate a paperless clinic. No physical medical records are left exposed.

5. Disclosure of Your Information

We will never sell, rent, or trade your personal information. We only disclose your information to third parties when:

  • It is required by law or a court order.

  • It is necessary to process payments or health fund rebates.

  • You have given us explicit, written consent to share data with another health provider (e.g., your doctor or physiotherapist).

6. Accessing and Correcting Your Data

You have the right to request access to the personal and health information we hold about you, or to request corrections if you believe it is inaccurate. To make a request, please contact us using the details below.

7. Complaints and Contact Information

If you have any questions about this Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us at:

Privacy Officer Bodyworks Sydney Pty Ltd

Email:‍ ‍info@bodyworkssydney.com.au

Address: Level 1/171 Victoria Avenue, Chatswood, Sydney, NSW 2067

If you are not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.